Social (Media) Graces (aka Don’t be a jerk.)

For some time now I have been trying to put my finger on why some folks get how to use social media to market themselves or their services and some completely miss the boat. I’ve been trying to identify exactly why one person drives me completely nuts, and another person’s message is welcome, and even met with a smile and desire to share their message. Then it hit me. Social graces. Good, old fashioned manners, courtesy, humor and genuine interest in others. You know, how people have been building relationships since, well, forever. “Social networking” is still just networking, period. Networking is still about people. Just talking to people and building relationships. Hopefully that relationship has value for both parties, whether it’s emotional value or monetary value, it doesn’t matter. You define that value.

So, let’s say you met me in real life. If every other thing out of your mouth was “Read my blog!”, “Buy my stuff!”, “I’m so great!”, “Have you heard how AWESOME my blog is?”, I would run away. Seriously. I might even have to resist the urge to smack you upside the head.

(Ok Sara, then tell us. Tell us how to market ourselves without being an obnoxious doucher.) Gladly.

Ask yourself a few questions:

Am I being myself? — Seriously. Be yourself. This, apparently, is easier said than done. Even the “social media experts” that preach the ever hyped “authentic/transparent” strategy don’t always practice what they preach. How do I know this? I’ve met plenty of them in real life that are quite different than they portray themselves on social networks. That doesn’t work. Why? Because the ultimate goal of networking is usually a real life conversion. If you aren’t really who you portray yourself to be online, you lose my trust.

Do I talk about myself/blog/business too much? — This is highly annoying in real life, and amplified on the web. If the majority of your activity on social networks is telling people about all the great stuff you are doing/have to offer/etc, you are probably coming off as narcissistic. Please stop. Thanks.

Am I courteous to others? — Are you prone to hijacking tweets? Do you take other people’s ideas from one forum and re-purpose as your own on another? Do you “borrow” other peoples snark/funny/content without giving credit? Well, that’s just douchey. (And also plagiarism, asshole.)

Am I the know-it-all? — Yes, yes, you may be a genius. You may have thought of everything before any of the rest of us. We know, you have an opinion on everything. Bless you. Here’s the thing. It’s ok to just shut up every once in awhile. If you did this at a cocktail party in real life, you wouldn’t get many future invitations. Dial it back, mmmkay?

You see, when people in my social network are helpful, courteous, knowledgeable and friendly, I WANT to hear about what they’ve got going on. I WANT to advocate on their behalf. Why? Just like in real life, I want to help my friends. In turn, those friends will want to help me. Together we will both grow our networks of friends, acquaintances, clients and so on.

Unless you are painfully socially awkward, you can do this. You have been building lasting relationships your whole life. Employ what you already know! You know how to NOT be a douchebag. Don’t fool yourself into thinking that your online relationships are any different. They require care and work and time to grow. Be yourself. Listen when other people are speaking. Remember it’s not always about you. If you wouldn’t do it in a real life conversation, don’t do it in an online conversation.

And keep your elbows off the table.

Later Gators.

15 comments

  1. Jon Thomas

    Sara,

    Great post.

    Just as we’ll never FULLY rid the world of junk mail, spam, and telemarketers, we’ll always find people who use Social Media tools in a skeevy/selfish way, or even worse – automate. They’re grasping at the bottom of the barrel, utilizing social media as a megaphone or a glorified RSS feed.

    I love posts like these because it at least confirms my belief that there are many others just like me who embrace social media because it allows us to connect, learn, and engage. Marketing will always include (unfortunately) those bottom-dwellers, but we’re definitely moving towards a world where they’re less and less effective.

    Jon Thomas
    http://www.twitter.com/Story_Jon

    Like

    • Sara

      Hi Jon,

      Thanks for dropping in and adding to the post. I think that, through social media, we are returning to something that more closely resembles word of mouth business model of an earlier generation. Technology has allowed for larger scale, global mass marketing, and now, technology offers us opportunity to build smaller, virtual communities. I find it interesting how that circled back. The problem is, some attitudes towards marketing still fit the mass-marketing push model. It doesn’t fit anymore, in some cases at least.

      Great comments. Thanks again.

      Sara

      Like

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